Cisco VoIP Request Forms

We are currently experiencing an increase in ticket requests related to COVID-19. While we are prioritizing these tickets, there may be delays in processing due to the volume of tickets.

The document describes how to request new lines, changes to existing lines or accounts or removal of lines in the Cisco VoIP system.

To facilitate work from home, we have created a new form to request a Jabber account for an existing line. To expedite account creation, we are not requiring an authorized user to fill out the request for you.

Only Authorized Users may submit other requests. 

    To request a new phone line/account, a change or move to an existing phone line/account, or the removal of a phone line/account in the Cisco VoIP system please use the following links to submit the request. These requests will be sent to the Network Applications team through WiscIT powered by Cherwell, our ticket management software. To check on the status of a request, use HelpOnline. Please note that in order to view on HelpOnline, you must use your correct NetID in the form.

    Things to consider:

    New Line Request

    A new line request is when a department wants a new Cisco VoIP phone number that is currently not in use on any system. Examples would be new employees, adding a phone to a conference room, adding an additional phone to an office, etc. These requests will receive an available phone number from the University's pool of spare phone numbers. If a request is to move or change a specific phone line that is currently in use then that should be submitted as a line change request (see below).

    Note:  The link for New Line Request changed on July 12th, 2018.  If you had bookmarked the previous link, please update it to the new link below.

    https://uwmadison.co1.qualtrics.com/jfe/form/=SV_9t6EGY1fC8hbiiV

    Change Request

    A change is a modification to an existing phone line or telephone. Examples would be when one employee retires and someone else is hired to replace them and will use the same phone line, when a customer is moving offices or buildings, when an employee changes name, call routing changes, voicemail changes, or any other change not covered by another form.

    Note:  The link for Change Request changed on May 3, 2019.  If you had bookmarked the previous link, please update it to the new link below. 

    https://uwmadison.co1.qualtrics.com/jfe/form/SV_0cefYXWKwm6xOOV

    Jabber Request

    This form is for users that already have a phone number assigned to them. They are just requesting that a Jabber account for the desktop, iPhone and/or Android be created for them. Please note that Jabber account are only for numbers assigned to people.

    https://uwmadison.co1.qualtrics.com/jfe/form/SV_7NHtaIjdNCAlOex

    Remove User Request

    This form is a request to remove a user in the Cisco VoIP system.  The phone number associated with this user will be removed from any phone and added to the spare number list.  The number will be held in the spare number list for six months and the department may request to reuse the number within that time.  If there is a voicemail box associated with this line it will be deleted.  Please submit separate forms for each account that needs changes.

    https://uwmadison.co1.qualtrics.com/jfe/form/SV_d44NdG33YwGvzkF

    Sidecar Changes

    This form is to be used for changes for the Cisco 8851 Sidecar (Expansion Module). All fields on the form are required. Missing information will lead to delays in your request completion. Please fill out the spreadsheet below and email the form to help@doit.wisc.edu. 

    Sidecar Update Template

    Large Moves/Changes

    This form is to be used for changes that impact 5 or more lines. All fields on the form are required. Missing information will lead to delays in your request completion. Please fill out the spreadsheet below and email the form to help@doit.wisc.edu. 

    VoIP Large Moves & Changes Template

    See Also:

    If you need further help, please contact the DoIT Help Desk for assistance