This portal will not work for common (not assigned to a specific named person) voicemail account. For example, an account assigned Jane Smith can access the voicemail portal. An account named Jane Smith Lab would not have portal access. You can access common account voicemail from a phone. If you would like to have email notification for a shared account, please contact your authorized user to submit an account change request. Cisco VoIP Request Forms
The Web Inbox can only contain one voicemail box. If you have multiple voicemail boxes assigned to you, you will only be able to see one in the portal.
We recommend using a browser such as Chrome or Firefox. The portal does not work well with Internet Explorer.