Office 365 - Troubleshooting and Data Required to Open a Case

Audience: IT Administrators

This document will provide some common troubleshooting steps, required case information, and additional tips to use as an IT admin when working with an end user experiencing issues. Having the information already gathered will ensure efficient service will be provided by help desk staff and Office 365 support team.

When contacting the Help Desk:

Some common troubleshooting steps the Help Desk agents will look for:

We do have a document that has some additional troubleshooting tools that we use, either to try to fix things, to gather more information for us, or to gather more information for Microsoft, should a case need to be opened: Office 365 - Troubleshooting Options.

The case information the Help Desk will request is as follows:

See Also: