If you move messages to your top-level folder (denoted by email@example.com in a Windows desktop client or your display name in Outlook on the web), they may be difficult or not intuitive to find. This document will provide instructions on how to find these messages.
Important: UW-Madison's Office 365 team does not recommend keeping mail messages in this top-level folder.
Due to recent Outlook on the web update, you no longer have access to your top-level folder - use Outlook for Windows steps outlined below to access your top level folder.
In Outlook for Windows, your top-level folders will be denoted by your firstname.lastname@example.org (eg. email@example.com). This top-level folder may also have an overlay, Outlook Today, which will block the view of messages that have been placed into this folder, making them more difficult to find.
If the above steps do not work, review Microsoft resource for additional options.