Help Desk - Chat with an Agent!
NetID Account Information Security Note
No account information (including NetID and Campus ID) may be collected or given out via LiveChat. If you need help with your NetID password, please call the Help Desk at +1-608-264-4357 (264-HELP).Select the chat button above to start a LiveChat.
This will open a new window with a form for your question.
When the form has been filled in, select "Submit" to start the chat with a Help Desk agent.
Frequently Asked Questions
- NetID - Login Problems
- NetID - Modifying your Account
- NetID FAQs
- MFA-Duo - Request a Temporary Passcode
- MFA-Duo Overview
- WiscVPN - How to Install, Connect, Uninstall, and Disconnect WiscVPN Palo Alto GlobalProtect
- Outages
Further Assistance
If you have problems initiating a LiveChat session, or need further assistance with your NetID, password, or other account information, please call the DoIT Help Desk at +1-608-264-4357 (264-HELP).
No account information (including NetID and Campus ID) may be collected or given out via LiveChat.
LiveChat Features
LiveChat provides the following features:- Compatible with many popular web browsers
- Convenient access to Help Desk technologists without using a phone
- Same great help you've come to expect from the DoIT Help Desk
- You can easily share your screen with agents
LiveChat has been tested and is known to work with the following web browsers and operating systems:
- Internet Explorer 11.x (Windows 10, Windows 8, and Windows 7)
- Firefox 52.x and newer
- Chrome 40.x versions and newer
- Safari (Mac OSX 10.8.x and newer)