When a normal reinstall of the Perceptive Content desktop client fails to resolve an issue, the following steps can be used to thoroughly reinstall the client.
Set Data Execution Prevention (DEP) to on for essential Windows programs and services only.
Turn off UAC.
Turn off XPS Services and XPS Viewer.
Verify that the current local administrator account has Modify, Read, and Write permissions to both of the following folders:
C:\Program Files (x86)\ImageNow
Navigate C:\Program Files (x86)\ImageNow\etc\inowprint.ini. Open the file in a text editor and edit the "Compression Settings" section of the file as follows:
Remove the asterisk from this line: *[Compression]
Check to see if the issue is now resolved.