This document describes why common login issues occur and how to resolve them. If you continue to experience issues logging into DoIT JIRA, please contact the DoIT JIRA Admins via the DoIT Help Desk.
If you are able to log in directly to JIRA but are unable to log in when following a project link, it is likely that you do not have access to the project.
If you continually bounce back between JIRA and NetID login screens when following a specific project link, please contact the project administrator to request access.
If you once had access to JIRA and are repeatedly seeing an error that your information is incorrect, it's likely that your account was inactivated. This document reviews the deactivation of users in JIRA due to the lack of their activity.
Users who have previously accessed JIRA should be prompted to select their campus via the Wisconsin Federation page.
However, if you are prompted to log in again or get an error that your credentials are incorrect, it is likely that your account has been automatically inactivated.
JIRA accounts get inactivated because either:
Auto-inactivation does not alter any of the settings or data relating to the (inactivated) user.
If you suspect that your account has been inactivated, please contact firstname.lastname@example.org to regain access.