Help Desk - Student Help Desk Agent Position Description

Help Desk - Support Specialist
Help Desk
Division of Information Technology (DoIT)
University of Wisconsin - Madison

To apply, please visit the Student Jobs Page and search for 'DoIT' to see available positions!

Position Summary

The Division of Information Technology (DoIT) Help Desk is looking for motivated and friendly students of any major. We are an organization managed largely by students that focuses on giving students the resources to be successful academically, professionally, and mentally. Working for DoIT, you can expect to learn new skills relating to communication, technology, and collaboration.

The Help Desk offers a welcoming and social work environment. Our employees work together to find solutions to best assist our customers. We provide all necessary training to complete required tasks—you do not need any prior technical experience. We are a team made up of many majors, backgrounds, and identities, and encourage all interested persons to apply.



Note: no prior computer experience is necessary – we’ll teach you everything you need to know.

Job Perks

A starting pay for this position of $14.00. However, additional training opportunities are available for motivated students to develop at their own pace. Advancement at the Help Desk can be quick and comes with incremental pay increases. Our staff’s average hourly rate is $15.44 per hour.

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