Help Desk KnowledgeBase (KB) - Student Lead Technical Writer Position Description

This document outlines the position description for DoIT Help Desk Student Lead Technical Writers, an important component of DoIT Help Desk support.

Position Summary

Technical Writers perform the essential service of creating, updating, and maintaining documentation in the Help Desk KnowledgeBase and related KB spaces. A Student Lead Technical Writer is responsible for day-to-day KB maintenance, as well as assisting with projects that improve our support-centered KnowledgeBase. The Help Desk KB aims to be consistent, accessible, clear, and connected.

Student Lead Technical Writers have opportunities to build and demonstrate communication skills, which are essential to any future job search. In addition to writing clear and concise documentation, Student Lead Technical Writers are expected to reach out to service providers across DoIT to learn about new processes and bring information back to the Help Desk. They will be heavily involved with strategic projects. Student Lead Technical Writers also have the opportunity to create and work on their own KB improvement projects. 

You may be a good fit for the Technical Writer team if:

Student Lead Technical Writers serve in a leadership role at the Help Desk. They will work closely with the Help Desk KnowledgeBase administrator.

Duties

50% - Special Projects

45% - Help Desk KnowledgeBase Management

5% - Professional Development

Preferred Experience and Skills

How to apply

When available, positions will be posted to the UW-Madison Student Job Board. Please go to https://studentjobs.wisc.edu/ and search for "DoIT."