KB User's Guide - Users Tab - Viewing, Modifying and Deleting Users

You must have full user permissions for your space to perform these steps.

This document explains how to modify users in the KB Admin Tools, and what to do if a user needs to be removed.

Viewing a User

Going to the Users tab will take you to the Existing Users: Active Users screen. You can view all your users or you may use the Search/ display filters to limit your query.

Screenshot of the Users tab

Search Filters

Display Filters

The following checkboxes can be used to show or hide columns in the Users table.

Text fields



Modifying a User

  1. Using the steps above, find the user whose permissions you want to modify.

  2. Modify the user's permissions by checking/unchecking the permission checkboxes, or by updating the text fields.

    • Note: Text fields for a user are only editable within a user's default group space. If the text fields appear to be grayed out (i.e., read-only), this indicates that the user has access to at least one other group space, which is their default. To see what their default group space is, click on the More button for their account and scroll to the bottom of the account details page.
  3. Click on the Update button at bottom of page.

Deleting a User

  1. Click on the Users tab which leads you to the Existing Users: Active Users screen.

  2. Find the user who you intend to remove from your group.

  3. Click in the More button at the far right of the row of the user to be deleted. In the image below, the More button is circled in red.


  4. At the bottom of that table, you may see one or all of the following "Transfer" buttons, which you must process through before you can remove the user:

    • If the user owns documents, you will see a Transfer Doc Ownership button. For more information on this option, please see:  KB User's Guide - Users Tab - Batch Transfer Document Ownership 
    • If the user owns news items and/or quizzes, you will see buttons to Transfer News Ownership and/or Transfer Quiz Ownership.
  5. You will see a Remove User from the Group button and/or a Remove User from the System button, depending on whether they have access to more than one KB group space and which space is set as their default.


    Click on one of these buttons and a message will appear asking if you are sure you want to delete the user.

    Note: For more information on the difference between these, please see:
  6. Click on the Yes button and you will receive a confirmation message;

    "username@domain.name has been removed from this group space".

Batch User Removal

  1. If you have a list of users who need to be removed, go to the Users tab and click on the Batch User Removal link

  2. This will lead you to the Batch User Removal screen.

  3. To remove users from your KB group space: enter the domain name, a pipe delimiter and then the NetID of each user. Only one user per line.


  4. Click on the Remove Users button.

  5. Users who have content in your KB group space will not be removed. You will need to Transfer Ownership of those documents first.

  6. Users who do not have content in your KB group space and who have your KB group space as their default group will be removed from the system.

| KB User's Guide - Users Tab |

See Also: