Office 365 (Outlook for Android/iOS) - Configuring the Outlook app for Android/iOS

The Outlook for Android/iOS app is the recommended way to connect to your Office 365 account on your device. Unlike the native email and calendar clients on your device, the Outlook app is fully supported by Microsoft.

Important: To begin using modern authentication protocols for Office 365 through Outlook for iOS/Android, please follow the steps outlined within the reconfigure account section below.

Important: Beginning May 23, 2022, Outlook for Android will no longer support Android 7.1 or below. Users will need to upgrade their Android operating system to Android 8.0 or above.

First time configuration of Outlook for iOS/Android

  1. Install/Configure Outlook app on your device.

Reconfiguring your Outlook app for iOS/Android to use Modern Authentication protocols

  1. Remove your existing Office 365 account from your app.
  2. Configure Outlook app on your device.


For NetID@wisc.edu accounts or service accounts (something@domain.wisc.edu) which you have the credentials for:

  1. Go to your Outlook settings and select 'add mail account'.
  2. Select 'Add email account'.
  3. Enter the email address in the form of:
    • NetID accounts (netid@wisc.edu): enter netid@wisc.edu.
    • Service accounts (something@domain.wisc.edu): enter something_domain@wisc.edu.
    • If you are prompted with a NetID login screen, enter the credentials of the account you are configuring.

For Service Accounts (something@domain.wisc.edu) you are linked to:

  1. Go to your Outlook settings and select 'add mail account'.
  2. Select 'Add shared mailbox'.
  3. Enter the email address in the form of:
    • Service accounts (something@domain.wisc.edu): enter something_domain@wisc.edu.
    • If you are prompted with a NetID login screen, enter the credentials of your NetID account.

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