EPD supports their online degree programs with an ongoing Community & Support site.
The Community & Support homepage includes three categories: Program, Community, & Support.
Program provides program-specific information and guides users to key informational resources. Links to the program website and library Research Guide are located in this category.
Community focuses on communication, with links to threaded discusion forums, where students, staff, and faculty can post questions about various topics. The Faculty form is for faculty and staff only. It is a place where the Program Director and support teams can communicate privately with the faculty and staff, and where faculty and staff can ask teaching-related questions. If there is a LinedIn community, it can be found in this section.
Support provides a direct access point to the EPD Student Services and Technical Support teams, resources, and documentation. The links in this section take users to a specific landing page for each area of support.
The Student Services page links to Important Information, Forums, the Advising Session Scheduler, and Email contact.
Important Information is a list of resources for student reference. Topics incude: course enrollment and verification, tuition payment, final grades, and Graduate School policies.
Student Services Forums includes discussion forums for both program-specific and program wide Q&A that can benefit the whole group. Topics include: Student Services Main Forum, Policies and Procedures, Tuition, Registration, & Financial Aid.
Schedule an Advising Session takes students to the advisor scheduling tool to see advisor's availability and to schedule an appointment. For more information on how to create an apointment with your advisor using this tool, please see the following documentation: [Link for document 11776. is unavailable at this time.]
Email to Student Support Services is avialable for personal inquiries, as needed.
The Tech Support landing page provides access to EPD eHelp, UW KB, EPD Tech Support Forums, and Email contact.
eHelp KnowledgeBase contains EPD-created help documentation and resources. Documents are organized by topic (Communication Best Practices, EPD Essentials, Online Learning Systems, Technologies, and Web Conferencing Best Practices) or can be located by typing a keyword in the search bar.UW-Madison KnowledgeBase has UW campus and system-wide help documentation and resources.
Tech Support Forums are discussion forums for tech support Q&A that can benefit the large group. Topics include: General Tech Support, Web Conferencing (Blackboard Collaborate), UW Box (UWMadisonBox.com), Library Resources, and Program-specific Software
Email to Tech Support is avialable for personal inquiries or if a technical problem persists.