This document outlines the process by which you can obtain your NetID if you do not know it. If you know your NetID but forget your NetID password, please see NetID Account Recovery (Password Reset).
This indicates that you have entered an invalid recovery email address for your NetID. When initially setting your recovery address, you may have entered a different email address, or entered the same address without confirming that it is yours by clicking the link that was emailed to it. If you forgot to confirm the address after setting it, the confirmation link is only valid for 24 hours so it is likely too late to confirm the recovery address at this time.
Note: Check your personal email for the original NetID activation confirmation email. This message contains your NetID.
Note: If you did not confirm your email address within the 24 hour period or if you encounter any issues throughout this process, please call the DoIT Help Desk for assistance. For your own protection, the Help Desk can only assist with account recovery support over the phone.