UW-Madison G Suite - Known Issues
The following document outlines known issues with UW-Madison G Suite.
- Account Activation / NetID changes
- Login
- Sharing
- G Suite Groups
- Team Drives
- New Google Sites
- Mobile Devices
- Domain Administration
- ChromeOS/Chromebook compatibility with WiscVPN
Account Activation / NetID changes
- Students with FERPA enabled will need to go through a few extra steps in order to activate UW-Madison G Suite.
- Until recently, individuals who went through the NetID change process needed to manually request that their NetID be changed for UW-Madison G Suite. Due to this issue, individuals were not able to access content shared with their new NetID until it was manually updated in UW-Madison G Suite. Although UW-Madison G Suite is not incorporated into the NetID change process, individuals who had a NetID change prior to April 2015 may still need to have their NetID -- and name, if applicable -- updated in UW-Madison G Suite. The Help Desk can send these requests to the UW-Madison G Suite team. More information about how to request NetID changes and G Suite is available here.
- Office 365 service accounts cannot check whether G Suite is enabled via the Wisc Account Administration site. If an individual is unsure whether G Suite is enabled for their account, they should contact their domain administrator to find out.
Login
- When attempting to access UW-Madison G Suite with an Office 365 service account, you will need to log in with your NetID and password, then select the account from the linked account login menu. However, if you have already logged in to UW-Madison G Suite with your @wisc.edu account, you will not be stopped at the linked account login menu and you will be logged directly into your @wisc.edu account. This issue is caused by a cookie that Google stores in your web browser, which prevents UW-Madison G Suite from stopping you at the linked account login page. There are several workarounds:
- Clear your browser's cache and cookies before accessing UW-Madison G Suite with your Office 365 service account
- Create a separate profile in Google Chrome for each account
- Use a different browser for the each account
- Attempting to log in to UW-Madison G Suite via Google's commercial login page (e.g., https://www.google.com/drive/) with your firstname.lastname@wisc.edu address or your NetID will result in an error.
- To use a commercial login page, you will need to enter your netid@wisc.edu address, then click Continue. Do not enter your NetID and password on this screen. You will be redirected to the NetID login page. For more information about using Google's commercial login page, click here.
- Office 365 service accounts should log in to UW-Madison G Suite by following the instructions here.
- If you are eligible for the UW-Madison G Suite service and receive an error when trying to log into your UW-Madison G Suite account, please Activate Missing Services.
- Error message example 1: On Google sign-in page, there is a message that says "couldn't find Google account" or,
- Error message example 2: When trying to access Google Drive through myUW, an internal server error 500 appears
Sharing
- If you attempt to access a file that is shared with your UW-Madison G Suite account or "People at UW-Madison G Suite" while you are logged in with a personal G Suite account, you will receive an error. To avoid this issue, make sure to log out of your personal G Suite account(s) before trying to access a file shared with your UW-Madison G Suite account.
- It is not possible to grant "Is owner" permissions to an account outside of UW-Madison G Suite. If you attempt to hit "Save" after selecting this option, you will receive the following error: "Error Sorry, cannot transfer ownership to jenny.rado@gmail.com. Ownership can only be transferred to another user in the same domain as the current owner."
- When granting "Can edit" permissions to a Google Site, the " UW-Madison G Suite" and "People at UW-Madison G Suite with a link" options only work if the individual you are sharing with is in the same domain. For example, if you are logged in with bbadger@wisc.edu, you would be unable to gran "Can edit" permissions to bbadger@doit.wisc.edu
G Suite Groups
- It is possible to create a G Suite Group while logged in with UW-Madison G Suite Groups that is not covered by the G Suite for Education terms of service by going to http://groups.google.com. This will create a group in @googlegroups.com. Groups in @googlegroups.com are covered by G Suite's commercial terms of service. To create a G Suite Group that is covered by the G Suite for Education terms of service, create the G Suite Group via the Wisc Account Administration site. Groups covered by G Suite for Education terms of service will end in @g-groups.wisc.edu.
- If you attempt to add someone to a G Suite Group who has never signed in to UW-Madison G Suite, you will receive an error message. Workaround: contact the individual and ask them to login to UW-Madison G Suite so that you can add them to the group
- Office 365 service accounts that are G Suite enabled cannot create G Suite Groups using the Wisc Account Administration site. This capability may be added in the future.
Team Drives
New Google Sites
- Users cannot create intranet sites using new Google Sites.
- Workaround: Restrict new Google Sites access to specific individuals. Assign appropriate permission settings to those individuals (e.g., editor, viewer).
Mobile Devices
- Individuals who want configure an Android device with an OS version earlier than 5.0 (Lollipop) for UW-Madison G Suite will need to complete a few extra steps during setup. Click here for instructions.
Domain Administration
- Office 365 domains that are not yet enabled for G Suite cannot be enabled at this time. For more information, see: [Link for document 28140 is unavailable at this time.]
ChromeOS/Chromebook compatibility with WiscVPN
- ChromeOS/Chromebook VPN connectivity only supports dynamic IP addresses; it DOES NOT support static IP addresses. For details about WiscVPN on ChromeOS/Chromebooks: WiscVPN service on Chromebooks