ECMS - General Known Issues - Technical Documentation

This document explains known issues with ImageNow clients.

General Known Issues

Issue with Perceptive Experience when accessing documents without a file extension

In 2004 and 2005 some documents made it into the Imaging system without file extensions (e.g., .tif). Perceptive Experience does not render documents without file extensions - the portion of the display that would normally show the document page image will instead remain blank. The workaround for this issue is to open the document in the Perceptive Content desktop client. A support issue has been opened with the vendor. The issue has been placed on hold pending development efforts (by the vendor) to correct the problems associated with the missing file extensions.

Issue when printing from Perceptive Experience, random pages may render as "The preview is not available"

When printing a document from Perceptive Experience random pages of the document may or may not print as "The preview is not available". The workaround for this issue is to select the "Convert to PDF" checkbox in the Perceptive Experience Printing Preferences dialog box. This will first create a PDF with all pages that can then be printed properly. A support issue has been opened with the vendor, on 3-26-2019 the issue was recognized as a defect.

404 Error when accessing Perceptive Experience in IE11 with compatibility view

Users attempting to access Perceptive Experience in IE11 will encounter a 404 error during the first attempt in a given browser session. See Perceptive Experience - Bug - 404 Error in Internet Explorer 11 with compatibility mode for more details and available workarounds.

Issue with Perceptive Content v7.1 installing more than one ImageNow Printer on a single workstation

Lexmark provides instructions for installing multiple image now printers:

ImageNow: How to install multiple ImageNow Printers in the Perceptive Content Client

A file needed to install a second image now printer on a single workstation "SetupImageNowPrinter.exe" is not installed with the ImageNow client ver 7.1 build 378.

For folks just needing a standalone way to convert documents to pdf, they may also try installing the ver 6.7 image now printer and using that.

The needed file to complete the instruction in the referenced KB is available for download at the linked KB above.

Keywords:Imaging System Experience ImageNow image now perceptive content ecm ecms enterprise management known issues google chrome api npapi java applet eform forms business insight printer annotations client tls security   Doc ID:41434
Owner:Guy S.Group:ECMS
Created:2014-06-24 15:17 CDTUpdated:2019-03-26 10:32 CDT
Sites:DoIT Help Desk, ECMS
Feedback:  4   2