Office 365 (Thunderbird) - Save an email message

Best Effort Support Only

This document contains instructions on using a non-Microsoft email client, such as Apple Mail or Thunderbird. Microsoft does not recommend these clients for use with Office 365, and there are often significant limitations in client functionality as a result.

Because of this, the DoIT Help Desk is only able to offer best effort support for these clients, and certain issues may require the use of a Microsoft client in order to be resolved. For more information on Office 365 client support, please see: Office 365 - Which clients/protocols will be supported?.

Thunderbird offers several options for saving an email message. For instance, a message that you received can be saved as a file on your computer, or a message that you are composing can be saved as a draft and finished later.

Save a received message as a file

  1. Open Thunderbird
  2. Highlight the message you wish to save by clicking on it
  3. Click the Menu button to the right of the search bar (looks like three horizontal lines)
    menu button next to search box
  4. From the menu options, select Save As
  5. Select File

    save as menu selection

  6. Choose where you want to save your file, name it, and select Save

Save a message as a template

Use email templates to send messages that include information that doesn't change from message to message. You can compose and save a message as a template, and then use that template. Add any new information before your send the template as a message.

  1. Open Thunderbird
  2. Create a new email by selecting Write or use a keyboard shortcut (Command + N on a Mac, Control + N in Windows)

    Write button

  3. In the message body, enter the content that you want.
  4. In the message window, click the File menu from the top bar, and then click Save As.

    save as menu selection

  5. In the Save As drop down menu, in the Save as type list, click Template.

    template selection

  6. In the File name box, type a name for your template, and then click Save.

Save a draft of a message that you want to finish later

By default, any messages that you create but don't send are saved automatically to the Drafts folder.

To manually save a draft, either
  • Use Menu, File, Save
  • Use the keyboard short cut (Command + S for Mac and Control + S in Windows)