Office 365 (Apple Mail / Calendar) - Configure Apple Mail / Calendar on Mac OS 10.9
This document contains instructions on using a non-Microsoft email client, such as Apple Mail or Thunderbird. Microsoft does not recommend these clients for use with Office 365, and there are often significant limitations in client functionality as a result. Because of this, the DoIT Help Desk is only able to offer best effort support for these clients, and certain issues may require the use of a Microsoft client in order to be resolved. For more information on Office 365 client support, please see: Office 365 - Which clients/protocols will be supported?.Best Effort Support Only
This document explains how to connect to the Office 365 service.
Configure Apple Mail/Calendar for Office 365
Open System Preferences
Click Internet Accounts.
On the account type page, click Exchange type. Continue to the next step.
Important: If you are not presented with the above screen, you may need to click on the "+" sign located at the bottom left of the "Accounts" window. This action will start the account creation process.
On the following page it will ask for your account credentials:
- Your Name: Enter your name as you'd like it to appear
- Email Address: - Enter the primary address of your Office 365 account which will take one of the following forms: netid@wisc.edu or first.lastname@wisc.edu or name@domain.wisc.edu
Note: You SHOULD NOT be prompted to or enter your password into Microsoft Exchange. Password should only be entered through UW Madison's secure NetID login portal.
Click Continue
You will now be redirected to UW Madison's secure NetID login portal.
Enter the required login information described below and then verify your login with DUO.
- Username
- For NetID Account(e.g. bbadger@wisc.edu), enter:
- netid@wisc.edu (bbadger@wisc.edu)
- For Service Account(buckingham.badger@doit.wisc.edu) enter:
- name_domain@wisc.edu (buckingham.badger_doit@wisc.edu)For multi-level domains, name@domain1.domain2.wisc.edu, use the following format: name_domain1.domain2@wisc.edu.
- name_domain@wisc.edu (buckingham.badger_doit@wisc.edu)
- For NetID Account(e.g. bbadger@wisc.edu), enter:
Password: Enter the password associated with the account you entered above.
Note: if you don't know whether you are attempting to configuring a NetID account or a Service account, please contact your domain administrator or the DoIT HelpDesk.
- Username
Account summary page is next.
Click Continue.
Next, you will be presented with the applications to configure:
It is recommended that you select all the applications listed: Mail | Contacts | Calendar | Notes | Reminders.
Click Done to finalize creating the account.
Your account is now configured.
- One final step is required for Apple Mail users: disable client side spam filtering. After starting Apple Mail, it is very important that you disable this feature before using Apple Mail.
Note: If your original WiscMail/WiscMail Plus account was configured on this device, use the following instructions to remove the account: Apple Mail / Calendar - Removing an account.
Important: Depending on the size and amount of emails you have in your account, Apple Mail may require some time to completely download all of your mail (and other data) the first time you load Apple Mail after configuring your account.
Configure Access to the Campus Directory (Whitepages)
Remember: the Global Address List (GAL) will only contain Office 365 accounts. Therefore, you may still need access to the Campus Directory (Whitepages) to find the person you are searching for.
Use these instructions to configure the Campus Directory (Whitepages) within this client.