There are times when administrators (IT support staff) would benefit from having access to manage other NetID accounts within a group/department/division.
Note: If you're trying to administer a service account, please see Office 365 - Managing Authorized Administrator of a service or resource account document.
There are many benefits to both the administrator and the user. It allows the administrator to support the user in ways which they could not before.
The following is a list of actions/features an administrator will have the ability to perform on behalf of the user:
The Wisc Account Administration site provides you with the necessary process to request access to NetID accounts.
You will need a list of the NetID's you wish to administer.
This process is available to any NetID account that is an administrator of a Manifest group. As a mail domain administrator, a Manifest group has been automatically created for each domain you are an administrator for.
If you do not see this function, contact the DoIT Help Desk.
Note: If an error occurs during the process of generating an email to each NetID account, verify that you have entered the correct NetID of the user. Otherwise, contact DoIT Help Desk and provide them with the error and the NetID of the account it is associated with.
After the user has approved your request to manage their NetID account, you will then be able to administer their account via the Wisc Account Administration Site.
Click on the account (email address) under the "Accounts" section which you want to manage.
Depending on your access privileges, at a minimum you will see the domain(s) you are an administrator for and a list of the NetID accounts you have been granted rights to administer.
As stated above, you will now be able to manage this account within all the areas granted to you.