If your computer is unable to connect to the campus network Wireless UWNet, it is possible that your internet access has been disabled. Internet connectivity has been denied to computers that have been infected by virus or other security vulnerabilities that can compromise the University network.
You can call the DoIT Help Desk (264-4357) to determine if your access has been disabled. If it has been disabled, the following steps will need to be completed before Internet access can be restored.
If it is found that your computer has been disabled, please complete the following steps to restore your internet access.
Note: If you are not able to perform these steps yourself, the DoIT Help Desk offers a free virus detection and removal service for up to 2 hours.
Install licensed Anti-Virus software.
Update Anti-Virus software with the latest definitions.
If possible, perform a full scan of all hard drives in safe mode.
Install the latest Updates (if you haven't already).
If possible, attempt to run an Anti-Virus scan on the device.
Identify and remove any malicious apps
If unable to identify any malicious apps, come to our walk-in location.
Once you have completed these steps, contact the DoIT Help Desk over the phone at 608-264-4357. Your internet access will not be restored unless a phone agent confirms that a virus or security threat is no longer present. If you fail to complete these steps and the virus or security threat is still present, the Office of Campus Information Security will disable your internet access again.