Office 365 (iOS) - Configure the native email/calendar app for iPhone, iPad, iPod

Best Effort Support Only

This document contains instructions on using a non-Microsoft email client, such as Apple Mail or Thunderbird. Microsoft does not recommend these clients for use with Office 365, and there are often significant limitations in client functionality as a result.

Because of this, the DoIT Help Desk is only able to offer best effort support for these clients, and certain issues may require the use of a Microsoft client in order to be resolved. For more information on Office 365 client support, please see: Office 365 - Which clients/protocols will be supported?.

IMPORTANT: Microsoft just released a version of Outlook which will work with UW-Madison's implementation of Office 365. This application is fully supported by Microsoft. Office 365 team recommends that all users install/use this application instead of the native iOS mail/calendaring clients.

This document explains how to add or reconfigure your UW-Madison email account to your iPhone, iPad, or iPod.

Important: Certain mobile devices that connect to your Office 365 account via the Exchange/ActiveSync protocol can be remotely wiped. This is a useful feature that can help protect your privacy. Please read about Office 365 remote device wipe to see if your device supports this, and learn how it works. If you do not want remote wipe capability via Office 365, your device may have the option to connect via IMAP. If connected via IMAP, you will only have access to your email.

Configure iPhone/iPad/iPod to access your UW-Madison email account
  1. Open Settings.
  2. View Apple's documentation on how to add an email account to your device.

  3. Select Exchange or Microsoft Exchange.
    iOSexchangesetup.png
  4. Enter your email account and tap Next.
    • Email:
      • NetID Account: netid@wisc.edu (bucky@wisc.edu) or first.last@wisc.edu (bucky.badger@wisc.edu)
      • Service Account: name@domain.wisc.edu (help@bucky.wisc.edu)

      Note: If you are unsure whether to configure a NetID account or a service account, please contact your domain administrator or the DoIT HelpDesk.

    • Description: Name your email account or leave blank.

    account setup

  5. Select Sign In.

    account setup

  6. Log in with the following information:
    • NetID Account: netid@wisc.edu.
    • Service Account: Enter name_domain@wisc.edu.
      • Note:For multi-level domains, name@domain1.domain2.wisc.edu, use the following format: name_domain1.domain2@wisc.edu.
    • Password: Enter the password for your account being configured.

    7. Secured UW Login Window

  7. Authorize Duo Multi-Factor Authentication.
    • Note: If you do not have Duo enabled for your netid@wisc.edu account, you will not see the prompts in steps 7-8.
    8. DUO Multi-Factor Authentication Window
  8. Click Accept. 

    9. Required Permissions for Microsoft Exchange

  9. Select the services you'd like to enable then tap Save .

    10. iOSmailoptions.png

  10. Select Mail Days to Sync and set it to No Limit if you would like all of the mail in your inbox to be synced to your device. The default time period is one week. Note: The more mail that is synced, the longer it may take to get all your messages on to the device.

    11. Change-Outlook-Mail-Days-to-Sync-iPhone.jpg

  11. Enable password security for your account to ensure you are using modern authentication to connect to the Office 365 service.

Note: If your original WiscMail/WiscMail Plus account was configured on this device, use the following instructions to remove the account: iOS - Removing an email/calendar account.

Reconfigure iPhone/iPad/iPod to use Modern Authentication

  1. Open Settings.

  2. View Apple's documentation on where to find the mail setting on your device.

  3. Select your UW-Madison email account from the list of Mail accounts.

  4. Select the Delete Account option located at the bottom of the page.

  5. Readd your UW-Madison email account by following the steps above.

  6. After you reconfigure your UW-Madison email account, you will need to enable password security for your account to complete the modern authentication configuration.

Configure Access to the Campus Directory (Whitepages)

Remember: the Global Address List (GAL) will only contain Office 365 accounts. Therefore, you may still need access to the Campus Directory (Whitepages) to find the person you are searching for.

Use these iPhone/iPod - instructions or iPad - instructions to configure the Campus Directory (Whitepages) within this client.

See Also: