All about printing at CAE
The Computer-Aided Engineering Center has black and white printers available in most of the CAE computer labs (https://www.cae.wisc.edu/labs/). There are also two plotters (EH 1249 and ME 1262*) and a color printer (CAE 116).
Printing is charged to your WisCard. CAE CANNOT ACCESS YOUR GoPrint BALANCE. FUNDS MUST BE AVAILABLE FROM YOUR GENERAL WisCard BALANCE. If you do not have a balance on your WisCard, you can find information about your WisCard here: https://wiscard.wisc.edu/ . There are some situations where you may carry a balance in the printing system PaperCut. In these instances, your PaperCut balance will be charged before your WisCard. CAE has no mechanism in place for departmental paper purchases for printing in CAE labs.
NOTE: If you just activated, or replaced your WisCard, your funds may not appear in our record for up to 7 days. If this is the case, please let the CAE Help Desk know that you have a new WisCard so that we can manually sync the information.
Printers are provided for printing homework, and other related coursework. The printers are not meant for high-quality print jobs, such as resumes. CAE does not guarantee anything better than draft quality printing. Loading paper of any kind into the paper trays is not allowed.
The CAE Help Desk monitors the printer in CAE labs. Alerts are sent when the printer is in need of service. These notifications may take 15 minutes or more to reach the Help Desk. If you are waiting to resolve a printer issue, please contact the CAE Help Desk (firstname.lastname@example.org) or call 262-5349. Opening a printer to add paper or clear a jam is not allowed, and may result in the suspension of your CAE account. Please do not clear paper jams. Instead, call the CAE Help Desk for assistance.
IT IS IMPORTANT to review your print settings. Sometimes, a program will select the wrong printer. Chrome is particularly bad about this. It will select a previously used printer instead of the nearest lab printer. In addition, be sure to review the duplex settings, and be sure that you are not accidentally printing to a plotter or the color printer.
CAE does not maintain a scanner. The nearest scanners can be found at the Steenbock and MERIT libraries, or at the Info Lab on the second floor of Union South.
Charges for printing on CAE Printers are as follows:
Please double check your print settings before releasing your print job from the print queue (see below). Refunds will be given for illegible prints. Jobs that are sent to the wrong printer (including, wrong lab, the color printer or plotter) are not eligible for refunds.
There are a number of printers connected to the CAE network, but only a few that CAE maintains for general use. Before we get to the listing, here are a few points about CAE's printers:
Rm 116*: cae-116-duplex T (duplex1 and duplex2) and cae-116-color
*Serves CAE labs 116 and 121.
Rm M1053*: ecb-m1053-duplex
*Serves ECB labs M1051 and M1053.
Rm B103C: engr-B103C-laser
Rm B555: engr-b555-laser
Rm 1249: engr-1249-duplex T and engr-1249-plotter (24" max size in one dimension on the plotter)
Rm 2261: engr-2261-duplex T
Rm 2324: engr-2324-duplex
Rm 3654: engr-3654-duplex
Rm 1262*: me-1262-duplex T (duplex1 and duplex2) and me-1262-plotter (24" max size in one dimension on the plotter)
*serves Mechanical Engineering labs 1235, 1245, 1255, and 1263
CAE does not maintain any printers in Wendt Commons.
|cae-116-duplex1||Laser Printer 1 in CAE 116|
|cae-116-duplex2||Laser Printer 2 in CAE 116|
|cae-116-color||Color Laser Printer in CAE 116|
|ecb-m1053-duplex||Laser Printer in M1053 Engineering Centers Building|
|engr-1249-duplex||Laser Printer in 1249 Engineering Hall|
|engr-1249-plotter||Plotter in 1249 Engineering Hall|
|engr-2261-duplex||Laser Printer in 2261 Engineering Hall|
|engr-2324-duplex||Laser Printer in 2234 Engineering Hall|
|engr-b103c-laser||Laser Printer in B103c Engineering Hall|
|engr-b555-laser||Laser Printer in B555 Engineering Hall|
|engr-3654-duplex||Laser Printer in 3654 Engineering Hall|
|me-1262-duplex1||Laser Printer 1 in 1262 Mechanical Engineering Building|
|me-1262-duplex2||Laser Printer 2 in 1262 Mechanical Engineering Building|
|me-1262-plotter||Plotter Printer in Mechanical Engineering Building|
|me-2109-duplex||Laser Printer in 2109 Mechanical Engineering Building|
You will now be at your PaperCut Account Summary. The amount of pages remaining on your account is located on this page as "Balance". To access a summary of all the jobs you have printed this semester, simply click the recent print jobs link on the left hand side of the page.
You can also check your remaining print pages on a Linux machine by typing lpquot into the terminal.
Printing problems are one of the most common issues that come to the CAE Help Desk. It can be difficult reproduce, diagnose and fix problems without information to work with. To gather as much information as possible up-front, CAE now requires submission of a print refund request form, found here: https://www.cae.wisc.edu/paper-refund-request/. While this takes slightly more time up front, it will help CAE investigate and resolve the problems more efficiently.
Be sure you attach the file you were attempting to print. If that file is not attached, no refund will be given. The file that is submitted will ONLY be used to test the printer.
Below are the fields included on the request form, as well as an explanation of what is needed for each entry and/or why we need the information. The first 3 fields are very straight forward, and simply gather contact information.