Printing at CAE

All about printing at CAE

The Computer-Aided Engineering Center has black and white printers available in most of the CAE computer labs (https://www.cae.wisc.edu/labs/). There are also two plotters (EH 1249 and ME 1262*) and a color printer (CAE 116).

Printing is charged to your WisCard. CAE CANNOT ACCESS YOUR GoPrint BALANCE. FUNDS MUST BE AVAILABLE FROM YOUR GENERAL WisCard BALANCE. If you do not have a balance on your WisCard, you can find information about your WisCard here: https://wiscard.wisc.edu/ . There are some situations where you may carry a balance in the printing system PaperCut. In these instances, your PaperCut balance will be charged before your WisCard. CAE has no mechanism in place for departmental paper purchases for printing in CAE labs.

NOTE: If you just activated, or replaced your WisCard, your funds may not appear in our record for up to 7 days. If this is the case, please let the CAE Help Desk know that you have a new WisCard so that we can manually sync the information.

Printers are provided for printing homework, and other related coursework. The printers are not meant for high-quality print jobs, such as resumes. CAE does not guarantee anything better than draft quality printing. Loading paper of any kind into the paper trays is not allowed.

The CAE Help Desk monitors the printer in CAE labs. Alerts are sent when the printer is in need of service. These notifications may take 15 minutes or more to reach the Help Desk. If you are waiting to resolve a printer issue, please contact the CAE Help Desk (helpdesk@cae.wisc.edu) or call 262-5349. Opening a printer to add paper or clear a jam is not allowed, and may result in the suspension of your CAE account. Please do not clear paper jams. Instead, call the CAE Help Desk for assistance.

IT IS IMPORTANT to review your print settings. Sometimes, a program will select the wrong printer. Chrome is particularly bad about this. It will select a previously used printer instead of the nearest lab printer. In addition, be sure to review the duplex settings, and be sure that you are not accidentally printing to a plotter or the color printer.

CAE does not maintain a scanner. The nearest scanners can be found at the Steenbock and MERIT libraries, or at the Info Lab on the second floor of Union South.

Charges for printing on CAE Printers are as follows:

$0.07 per black & white page or $0.05 per side for duplex
$0.60 per color page
$1.80 per linear foot on plotter printers

Please double check your print settings before releasing your print job from the print queue (see below). Refunds will be given for illegible prints. Jobs that are sent to the wrong printer (including, wrong lab, the color printer or plotter) are not eligible for refunds.

In order to print on a CAE printer, you must either have a balance on your CAE PaperCut account, or have a WisCard with a balance on it. CAE does not use GoPrint, which is a campus printing system. For most CAE users, the Papercut account will only show a non-zero balance if you have been refunded print quota.

NOTE: Be careful not to add money to GoPrint through your WisCard for CAE printing. CAE cannot use the funds on your WisCard GoPrint Account. Please make sure to add to your main WisCard balance for printing at CAE.

Please note that the balance shown in the PaperCut widget on your CAE desktop will display the COMBINED balance of your WisCard and PaperCut account. So if you have $43.15 on your WisCard, and $2 in PaperCut credit, your balance will show as $45.15 in the widget. If you had no PaperCut balance, your balance would show as $43.15 in the widget.

You can check your PaperCut balance here: papercut.engr.wisc.edu

and your WisCard balance by logging in here: wiscard.wisc.edu

Cost of Printing at CAE:

$0.07 per black&white page or $0.05 per side for duplex
$0.60 per color page
$1.80 per linear foot on plotter printers

There are a number of printers connected to the CAE network, but only a few that CAE maintains for general use. Before we get to the listing, here are a few points about CAE's printers:

Most CAE printers print black and white only, on plain white paper.

The exceptions are the 8.5 X 11" color printer in 116 CAE, and the plotters (24" max width) in 1249 Engineering Hall and 1262 Mechanical Engineering.

It is possible to print to any CAE printer from a CAE lab machine, but they are grouped below according to physical proximity.

Almost all printers will print double-sided (duplex) by default. To turn off duplex, need to go into Properties from the Print Dialog box.

All printers will print Letter size paper (8.5" X 11")

Some will print tabloid size paper (11" X 17"), indicated by a "T" after the printer's name (for example, ecb-m1053-duplex T)

1410 Engineering Drive (CAE Building)

Rm 116*: cae-116-duplex T (duplex1 and duplex2) and cae-116-color

*Serves CAE labs 116 and 121.

Engineering Centers Building

Rm M1053*: ecb-m1053-duplex

*Serves ECB labs M1051 and M1053.

Engineering Hall

Basement:

Rm B555: engr-b555-laser

First floor:

Rm 1249: engr-1249-duplex T and engr-1249-plotter (24" max size in one dimension on the plotter)

Second floor:

Rm 2261: engr-2261-duplex T

Rm 2324: engr-2324-duplex

Third floor:

Rm 3654: engr-3654-duplex

Mechanical Engineering

First floor:

Rm 1262*: me-1262-duplex T (duplex1 and duplex2) and me-1262-plotter (24" max size in one dimension on the plotter)

*serves Mechanical Engineering labs 1235, 1245, 1255, and 1263

Wendt Commons Library

CAE does not maintain any printers in Wendt Commons.

CAE has introduced the print release queue. When you print anything to a CAE lab printer or plotter, the job will be held in the print queue until it is released. Once you release the print job, your WisCard will be debited. When you log into the print queue (see below), you will have the option to either print or delete the job. If you do not release the print job, it will be held in the queue for two hours. If it is not printed withing the two hour time frame, the job will be automatically deleted.

Some printers, like ME 1262, have a print release station nearby (see below). You may instead choose to release the print job from your workstation. If you choose to do this, please be sure that the printer is online. Once you release the print job, your account will be debited. Money cannot be credited back to your WisCard.

If you find that the printer is jammed, the line is backed up, you printed in error, etc, you can use the print release queue to delete the job and use a printer in another lab. If the printer is jammed, or has another stoppage, please contact the CAE Help Desk at 262-5349.

There are two ways to release your print job:

A Print Release Station, if present, which will be located by the printer

Workstation release

Print Release Station:

Print release stations are located near select printers. Not all printers have a print release station.

To use the print release station, enter your CAE log in credentials on the log in screen.

Choose the document that you wish to print, and click on Print. If you would like to cancel the job, click on Cancel.

If you chose Print, your document should now print on the selected printer. If you chose Cancel, your account will not be deducted for the job.

Releasing a print job from your workstation:

Go to https://print.engr.wisc.edu/user

*From a Tux machine, you can open "CAE Print Info" under CAE in the Applications menu:

Enter your CAE credentials to log into PaperCut.

You should now see your print summary:

Finally, select Jobs Pending Release from the left sidebar menu, and release the job you want to print or cancel a job you don't wish to print.

Please Note: Printing will not work outside the College of Engineering wired network. You will not be able to print to these printers from your laptop over a wireless connection unless you use the CoE VPN. The Software VPN will not work for this purpose. If you need to print from a laptop, please see Mobility Print.

If you are trying to print from a tablet or smart phone, you may want to give CAE's Web Print a shot. Information on it can be found here: https://kb.wisc.edu/cae/page.php?id=30498

Windows

Open Run. This may be done by searching &no_frill=1"Run" from the Windows search bar.
Enter \\engr-print.ad.engr.wisc.edu into the Open: field of the Run prompt and select OK.
When logging in use your CAE username prefaced by ENGR\ (ex: ENGR\username ). Enter your CAE password and select OK. Note: You will need to check the box next to "Remember my credentials" for this to work after reboot (otherwise you will have to through steps 1-3 every time you want to print). If this is on a shared computer or one that you do not have strong passwords on, it is not recommended
When presented with the list of CAE printers, right-click on the printer you desire and select Connect. It may take a few moments or a few minutes to install print drivers.

Mac

Select System Preferences from the dock.
Select Printers & Scanners.
If necessary, Click the lock to make changes located in the lower left corner.
Select the + icon located below the Printers list.
In the Add Printer window, select the Advanced tab. If you do not have an Advanced tab, then right click on the gray area next to the other tabs and select Customize Tooblbar. Then from the sub-menu, drag the Advanced tab to the Add Printer window toolbar to join the other tabs or right click on the Advanced icon to add it.

Set the Type: to Windows printer via spoolss.

Set the URL: to smb://engr-print.ad.engr.wisc.edu/[printer name]. Following are the printer names and location of those printers:

cae-116-duplex1	Laser Printer 1 in CAE 116
cae-116-duplex2	Laser Printer 2 in CAE 116
cae-116-color	Color Laser Printer in CAE 116
ecb-m1053-duplex	Laser Printer in M1053 Engineering Centers Building
engr-1249-duplex	Laser Printer in 1249 Engineering Hall
engr-1249-plotter	Plotter in 1249 Engineering Hall
engr-2261-duplex	Laser Printer in 2261 Engineering Hall
engr-2324-duplex	Laser Printer in 2234 Engineering Hall
engr-b103c-laser	Laser Printer in B103c Engineering Hall
engr-b555-laser	Laser Printer in B555 Engineering Hall
engr-3654-duplex	Laser Printer in 3654 Engineering Hall
me-1262-duplex1	Laser Printer 1 in 1262 Mechanical Engineering Building
me-1262-duplex2	Laser Printer 2 in 1262 Mechanical Engineering Building
me-1262-plotter	Plotter Printer in Mechanical Engineering Building
me-2109-duplex	Laser Printer in 2109 Mechanical Engineering Building

Enter an appropriate Name:
In the Use: field, choose Generic PostScript Printer.
Select Add. Use the following screenshot as an example and to verify the steps:
The first time you print to this printer, you will be asked to specify your Name: and Password:. Use your CAE username prefaced by ENGR\ (ex: ENGR\username ). Enter your CAE password and select OK.

Please keep in mind that in order to release the job, you must use one of the print kiosks (if they are available by those printers) or through the PaperCut website under "Jobs Pending Release" after you log in using this link: https://engr-papercut.engr.wisc.edu/user

Please note that printing charges are now deducted from your WisCard. In most circumstances, a balance in PaperCut is from a print refund. CAE is not able to make refunds to a WisCard, so any refunds are made in PaperCut. The next time that you print, your PaperCut balance is deducted first, then your WisCard. Balances on a PaperCut account are non-refundable.

Go to the following URL: https://print.engr.wisc.edu/user (You need to be connected to campus wifi)

You will be prompted for a login. Please use your CAE Login and Password as shown below. Click Log In.

printLogin

You will now be at your PaperCut Account Summary. The amount of pages remaining on your account is located on this page as "Balance". To access a summary of all the jobs you have printed this semester, simply click the recent print jobs link on the left hand side of the page.

You can also check your remaining print pages on a Linux machine by typing lpquot into the terminal.

Printers can sometimes be personified as troublesome and petulant, but here are some things that can help solve some of the mysterious things that happen when running into trouble printing a document:

Please note, CAE does not guarantee the print quality from our printers. You should expect "draft" quality, with the potential for lines and smudges. Refunds will not be given for low print quality, unless it is illegible. If you need professional quality, such as for resumes, please use a professional print shop.

General Troubleshooting:

Notice that most of these involve PDF files. These bring certain challenges as a small PDF file can be rendered into a giant monster by the program that opened it, causing the printer to fail on a job that seems reasonable.

-If you are printing a large PDF file, you may want to send it to the printer a few pages at a time. This keeps large jobs from bogging down the print queue, as well as make it easier for the printer to process. Otherwise you can use the printers in ME 1262 or CAE 116 which are built to handle larger sized jobs such as these.

-Save PDF files to your desktop instead of printing them straight from a web browser.

-Occasionally a downloaded PDF's settings will somehow get screwed up and the printer won't print it correctly. When this happens, print the PDF as another PDF by selecting CutePDF writer from the list of printers.

-If a document is getting hung up one page, or printing the same pages over and over, try converting the document to a pdf and printing that as an image: https://kb.wisc.edu/cae/72166

-If a printer is jammed or out of paper, call the CAE Help Desk at 262-5349, don't try to fix it as your account can be suspended for messing with CAE equipment. Sometimes trying to fix it makes things much worse, and it is generally not hard to determine who did it.

-All of CAE's duplex printers default to print double sided. If you wish to print a document single sided, you must go into the printer properties (Ctrl+P, then click on Properties) and switch from "Print on both sides" to "Print on one side only".

-Please note that CAE printers only have Letter (8.5x11) and Tabloid(11x17) sized paper available. If you have a print job that won't send to the printer, you may be printing a size that is unavailable. The print server has been configured to reject jobs that aren't on the right sized paper.

-If printing from Google Chrome, regardless of what kind of file you are printing, be sure to check the print settings. Chrome has been known to occasionally default to printers that aren't even in the same building as the lab you are printing from.

-Printers will not print a blank piece of paper.

Print account balance not showing:

There are a couple of reasons that your balance may not show up properly in the CAE system. The most common reason is that CAE does not use the campus print system. If you put a balance on the campus print system (Go Print), it will not show up on the CAE balance. You should add money to your WisCard, The other reason that your balance may not show is if you recently had your WisCard replaced. The new WisCard number may not be updated in the CAE system. You can now manually update this by logging into my.cae.wisc.edu and clicking "Refresh Campus Sync" under Account Tools (https://account.my.cae.wisc.edu/account/refresh), then click Refresh Data.

Possible issues by Lab:

116 and 121 CAE:

Computers in these labs print to the printers in room 116. The main issue people run into is accidentally printing to the color printer, which results in a much larger charge to the print account. When printing from a computer in these rooms, be sure your print job is being sent where you want it to go, cae-116-duplex for black and white jobs or cae-116-color for color print jobs.

Plotters in EH 1249 and ME 1200 wing:

These rooms have a color plotter in addition to the black and white printers. As with the 3 rooms listed above, be sure you have the correct printer selected for where you want to print, which are as follows:

EH 1249: engr-1249-plotter for poster sized prints and engr-1249-duplex for black and white print jobs.

ME 1235, 1245, 1255, 1263: me-1262-plotter for poster prints and me-1262-duplex for black and white print jobs.

Printing problems are one of the most common issues that come to the CAE Help Desk. It can be difficult reproduce, diagnose and fix problems without information to work with. To gather as much information as possible up-front, CAE now requires submission of a print refund request form, found here: https://www.cae.wisc.edu/paper-refund-request/. While this takes slightly more time up front, it will help CAE investigate and resolve the problems more efficiently.

Filling out the Print Refund Request Form

Be sure you attach the file you were attempting to print. If that file is not attached, no refund will be given. The file that is submitted will ONLY be used to test the printer.

Below are the fields included on the request form, as well as an explanation of what is needed for each entry and/or why we need the information. The first 3 fields are very straight forward, and simply gather contact information.

Name

CAE login

Email Address

Software/program printed from:

This allows us to figure out if it is a specific program or file type that is causing the issues printing. If you are printing a PDF from learn at UW, you should state the Web browser you printed it from (Chrome, Firefox, Internet Explorer, Safari, etc), and not simply say "browser."

Computer printed from:

This allows us to narrow down the cause to see if the problem is specific to one computer. Generally this entry should be WIN-#### or Tux-### (ex WIN-1005 or Tux-102).

Printer attempted:

This helps us figure out if it was a hardware issue with the printer. These are normally listed in a "Building-Room-Printer" format. EX. CAE-116-duplex or EH-2324-Plotter

Additional details:

This field should contain any other information you find necessary. Examples could be: The printer jammed when there was no one working at the Helpdesk to clear it; the printer ran out of paper when no one was around to refill it; only a few pages of my multi-page document printed; the printer had an error; the job just didn't print; etc.