PowerPoint (Win) - MS09.dll Error when Printing

This document explains what to do if an end-user tries to print a presentation in PowerPoint 2000 or 2003 and receives an MS09.dll error.

This error message occurs when the following conditions exist:

When background printing is turned on, Microsoft PowerPoint makes a temporary copy of the presentation when you print. The error message occurs during this process. To resolve this the end-user will need to turn background printing off. This can be done by performing the following while within PowerPoint:

  1. Click on the Tools menu and select Options.

    Tools Menu

  2. Select the Print tab and click to clear the Background printing checkbox.

    Print Option

  3. Click OK.