WiscVPN - General Connectivity Troubleshooting

This document provides some general troubleshooting information for users of the WiscVPN client software.

Are you able to connect to the internet without using the WiscVPN client software?

Do you have a working Internet connection, but the VPN client is still unable to contact the VPN server?

Are you able to connect, but are disconnected after about 15 minutes?

Are you prompted repeatedly for your username and password?

Are you receiving an error from the VPN server when you try to connect or does it try to connect indefinitely?

Please follow the appropriate troubleshooting instructions:

You received the notice: "We're sorry, access is not allowed because you are not enrolled. Please contact your organization's IT help desk for assistance."

You received the notice: "Incorrect passcode. Please try again."

See Also: