This document provides some general troubleshooting information for users of the WiscVPN client software.
If you are unable to connect to the internet, the VPN client will not be able to function properly. Please contact your Internet Service Provider for assistance.
Note: DoIT is unable to provide support for home networks. Each computer you want to use the WiscVPN client on must be able to access the Internet before you will be able to use the client successfully.
It is possible that firewall software may be blocking the client. Try disabling any firewall software, including Windows' or Mac's built-in firewall. Follow the appropriate instructions below to perform these steps for your version of Windows:
This behavior is also usually due to a firewall. In addition to checking your computer, also check your network for devices with firewalls, eg a cable/dsl modem or a wireless router.
This indicates a username or password problem. Be sure that you are using your NetID (the first part of your @wisc.edu email address) and password. The log on is case sensitive.
If you use WiscVPN's static IP service, you should have received an email with your username. It is usually your NetID with an underscore and a number--eg, joeuser_1. The password will be the same as for your normal NetID.
Please follow the appropriate troubleshooting instructions: