This document outlines the channels of support if they are having issues with SSL certificates.
Call the DoIT Help Desk (4-HELP)
For unusual cases, we will likely refer you to Sectigo directly for support, see the following instructions:
Email Support (Available 24x7): Create a support ticket directly with Sectigo. Once Sectigo receives the email, an auto responder will reply with the corresponding ticket number.
Telephone Support (Monday through Friday, 4 AM to 8 PM Eastern): Dial 1 (888) 256-2608, Select the relevant option (ex: Option 3 is technical support).