SSL Certificate Support

This document outlines the channels of support if they are having issues with SSL certificates.

Support Limitations:

The UW Madison SSL server certificate services does not directly support end-user local systems, for their generation of CSRs, installing certs, etc. on said systems/ We provide the means to obtain/deliver the certificates with Incommon.  NOTE: Those who use Let’s Encrypt can self-service and automate SSL Server Certificates - Let’s Encrypt

Support Options:

  • Call the DoIT Help Desk (4-HELP)

  • Contact servercertificates@doit.wisc.edu

  • For unusual cases, we will likely refer you to Sectigo directly for support, see the following instructions:

    • Web Support: Search the Incommon Knowledgebase and Forum archives before submitting a support ticket.

    • Email Support (Available 24x7): Create a support ticket directly with Sectigo. Once Sectigo receives the email, an auto responder will reply with the corresponding ticket number.

    • Telephone Support (Monday through Friday, 4 AM to 8 PM Eastern): Dial 1 (888) 256-2608, Select the relevant option (ex: Option 3 is technical support).