Get help from UW-Shared Services Support Team

Overview

The UW Shared Services Customer Support and Service Delivery teams provides system support to human resources staff for University of Wisconsin institutions. Service Delivery teams typically work directly with UW human resource professionals (tier 1 support) that are utilizing the Human Resources System (HRS). We provide support via phone, email, and our support web form. Employees should direct questions to their own divisional or departmental HR staff ahead of contacting UW-Shared Services for support. Business related faxes can be sent to us at 608-890-2327.

Contact UW-Shared Services Support Team via the telephone, email, or our Web Form

Call us!

Call UW-Shared Services support at (888) 298-0141 (toll free) or (608) 262-0600.

Support by telephone is available from 7:45 a.m. - 4:30 p.m., Monday through Friday. We are closed on legal holidays.

The UW Shared Services Support Team can help with many common questions with the Human Resource System (HRS) or self service questions about the my.Wisconsin.edu portal over the phone.

Support Via Email

Email Us!

Email Service Operations Support at serviceoperations@uwss.wisconsin.edu

Support staff is available for email support from 7:45 a.m. - 4:30 p.m., Monday through Friday. Emails are typically responded to within 2 hours.  If you have an urgent issue, please call the UWSS - Service Operations Support Team at (888) 298-0141 (toll free) or (608) 262-0600 .

*** Note: We ask that you check all email attachments to be sure that you are not sending restricted information to the UW Shared Services - Service Operations.

Use our web form!

You can fill out a request via our online web form anytime and our support team will respond to you on the next business day.

Give us your feedback!

We value your feedback! Please take our customer survey anytime to let us know about your support experience with us.

Take our survey!


Additional Resources

Related Links: