Login with your library's user (ex. memstaff) and the password given to you by LTG. (Note to ltgstaff: username=ltgadmin password and other logins are in the normal place, KeyPass )
Underneath the printer in question, click on the little blue box to access the queue. (Use Olivetti queues if your library has been cutover to the new Tier One image). Use the Libprint queues if you haven't been migrated yet.
The default view, ACTIVE, is a list of current jobs waiting to be printed.
To delete a problematic job from the queue, click on the green "Discard" button below the list of jobs
To print a job for free for a patron, click on the green "Print Selected Jobs to..." button below the list of jobs and choose the desired printer.
For Law Library, if you print a job here to Law_B&W it will come out on Law_A. Or you can release specifically to Law_A or Law_B (the printers that &no_frill=1"service" the main queue Law_B&W which load balances between Law_A and Law_B
If a job was accidentally deleted or needs to be re-printed, you can click the "Archived" button to view a list of all print jobs in the last 4 hours. Requeuing the job will send it back to the print print queue for the patron to pay for it again, or you can follow the steps above to re-print for free.
If there is nothing in the archives, go to a popular queue (like college) and take an old job from their archives. In the image below, to the right of the red arrow is a dropdown menu of where you can send the job.