Voice/Telephone Services (Centrex) - Options for Forwarding Calls

There are two options for forwarding your Centrex calls to either a cell phone or a landline. This procedure does not work on Cisco phones. The majority of UW-Madison phones are Cisco.

Option 1 - Centrex forwarding will forward all calls to the target number. This is an easy option if you are in your office and can get dial tone on the number to be forwarded. 

Option 2 - Contact DoIT to forward your number remotely can be used if you don't have access to your office and therefore are not able to forward your calls yourself. With this option, all calls will be forwarded to the target number without first going to voice mail. Specific instructions for each of these options follow. If possible, take some time in a non-emergency situation to try these out and get familiar with the procedures.

Option 1 - Centrex forwarding http://kb.wisc.edu/helpdesk/page.php?id=6794
Call Forward Variable (*116) is a feature which enables you to forward all incoming calls to a telephone number within or outside of the Centrex system.
Option 2 - Contact DoIT to forward your phones remotely.

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