UCCX 12.5 - Changing an agent state by a supervisor

This document shows how a supervisor can change an agents state or sign out an agent.

From the Team Performance section of the Finesse Supervisor Layout, select the agent that you want to change state or sign out. Go to the Actions column and click the three dots on the appropriate agent. Select the desired action. The available actions will vary depending on the state of the agents. 

Team performance screen with agent actions pop-up

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