This document explains how to disable system restore in Windows XP. Windows XP uses a restore utility that backs up selected files automatically to the C:\_Restore folder. A backup file could be stored there that was infected with a virus that the virus scan can not delete. The System Restore Utility must be disabled to remove infected files from the C:\_Restore folder.
NOTE: Windows 95/98, Windows Me, Windows 2000, Windows XP, and Windows Vista are no longer supported by the Help Desk. We can only provide best effort support. If we are unable to resolve your Windows 9x/2000/XP/Vista issue, you may be able to find help in Microsoft's Knowledge Base.
These products are no longer actively supported by Microsoft. No further development will take place on these products and security updates are no longer issued. It is highly recommended that you upgrade to Windows 10 or 8.
Right click the My Computer icon on the Desktop and click on Properties.
Click on the System Restore tab.
Put a check mark next to Turn off System Restore on All Drives.
Click the OK button.
You will be prompted to restart the computer. Click Yes.
Note: To re-enable the Restore Utility, follow steps one to five and on step three remove the check mark next to Turn off System Restore on All Drives.