UCCX 12.5 - Team Messages
How to send a message to agents on your team. This message will show at the top of your agents' Finesse desktop. Only supervisors may send messages.
View a Team Message
The team message will appear at the top of the Finesse desktop. If there is more than one active message, you can use the arrows to scroll through the messages. A red dot indicates that there is a new message. The message will be prefixed by the sender's name and the time that the message was sent.