This document explains a bug in grid sorting on dashboards.
When navigating to dashboard, any grids on the dashboard will sorts the results by the public ID of the object instead of the default field or a field the user has specified. This essentially results in objects being sorted by created date time.
After loading a dashboard, click on a column header to sort the results as desired.
The vendor acknowledges this as a known issue with no fix in any currently available version of Cherwell. We will continue to evaluate newly released versions of Cherwell to check if the a fix is available.