The issues listed below apply to all or multiple clients (web and desktop).
Cause: Any user who is not in our UW-Madison Zoom tenant and is not an instructor/teacher, will not be able to access this Zoom module and any meetings within it.
Create Zoom links outside of Canvas and copy/paste those links within your course syllabus.
Cause: There are two reasons why this occurs:
The address you entered does not exist within our primary UW-Madison Zoom tenant - please review email address formatting article to make sure you are entering the address format correctly.
If you are entering the correct address format, but still receiving this error, ask the user to sign into UW-Madison Zoom and try again.
Make the user a co-host after they join event.
Cause: User being added has not logged into their UW-Madison Zoom account via the Zoom desktop client.
User being added will need to sign into their UW-Madison Zoom account via the Zoom desktop client. Once they've signed in, another user will be able to add them to a Zoom channel.
Cause: Some users may have experienced this issue running version 5.7.4 (804).
Update Zoom desktop client to most current version (currently at 5.7.5(939)).