On December 28th, starting in the early morning, Cherwell will be upgraded to version 10.4.0. This document lays out the steps for testing and validation of version 10.4.0. We will be testing until December 22nd.
During this time we would like you to test and validate your use in the new version of Cherwell. Email notifications to technologists and agents will deliver only to admins. If you initiate an email to a customer using the email option under the File Menu and in the Journals section, make sure to remove the customers email address from the TO: field to avoid sending the customer an email.
A key feature of Cherwell is that all of the workflows and customization that we have made are above the code layer and therefore upgrades do not break existing functionality.
While this has been our experience, we would like you to test your use of Cherwell.
We would like you test Cherwell and use it the way you normally use the tool and report your experience by emailing email@example.com.
Note: Cherwell Test is running in our test environment and is not running on the full server environment as our production environment, speeds may be impacted. The test environment will not contain up to date incident information.
Customer Portal: https://test.wiscit.wisc.edu/CherwellPortal
Installed Client (you can only install one version of Cherwell at a time)