- Users who order machine captions in Kaltura MediaSpace or the Kaltura Canvas integration
- Users who order professional captions in Kaltura MediaSpace or the Kaltura Canvas integration
After investigating Kaltura believes the issue was the result of unexpected behavior due to their cloud migration work and should not occur again. If you try to download a caption file and find it to be empty please report the issue to the DoIT Help Desk for investigation and escalation to the Learn@UW-Madison team.
Currently the only workaround to get SRT files in this situation is to contact the DoIT Help Desk, describe the issue, provide the media's name and entryID (if possible) and ask for escalation to the Learn@UW-Madison team. A Learn@UW-Madison team member can download the SRT caption file via the admin tools to share with you.