Zoom - Accessibility & Usability Information

This document summarizes the accessibility and usability barriers identified during testing as well as how to get help.

Zoom is a web conferencing software that (like all web conferencing software) requires download of a local app to connect to meetings.

Get help

Student accessibility & usability barriers 

The following information is provided to help people with disabilities know what potential barriers may exist when navigating web conferencing options. 

Zoom’s user experience is divided into four interfaces, the:

Zoom accessibility workaround

If you are experiencing barriers using the web app, consider trying the mobile app experience, which is more accessible for users with disabilities.

Zoom Web App barriers


Zoom signup (website) barriers

Zoom session setup (website) barriers

Zoom Desktop app barriers

Zoom Mobile app

The mobile app is the most accessible user experience for Zoom.

Avoid using virtual backgrounds 

Avoid using virtual backgrounds during a web conferencing event as the effects are visually less accessible to users. Virtual backgrounds can also cause increased CPU workload for the user running the background, which can disrupt their participation in the meeting.