This affects some users who created embed code from Kaltura MediaSpace via the Share → Embed function, and select the "Main + download video player". After embedding the media when Chrome browser users click on the download button, a new tab opens but the media does not download. This affects some media that was embedded with a download player previous to 7/16/20.
The vendor was notified and fixed how MediaSpace created embed code on 7/16/20. Media embedded with the download player previous to this may be effected by the issue. Media embedded after 7/16/20 is not effected by it.
There are a few workarounds for both users who are embedding the video and users who are trying to view and download the video.
For users who are trying to view and download a video
- Users can use Firefox to view the page with the embedded media. Clicking the download button will download the file as expected.
- Users can click into the URL bar in Chrome and click ENTER. The source file will download.
For users who are embedding a video using the download player
- Canvas users can embed the video using the "Main video player with downloads button" with the Kaltura-Canvas workflow (outlined in Canvas - How to upload and embed a video in Canvas using Embed Kaltura Media ). Media embedded with this method will allow users to click the download button on the video in Canvas and work.
- You can re-embed media using embed code from MediaSpace after 7/16/20 and the embed code will work correctly with Chrome.
- You can edit the existing embed code to remove the following line of text:
sandbox="allow-forms allow-same-origin allow-scripts allow-top-navigation allow-pointer-lock allow-popups allow-modals allow-orientation-lock allow-popups-to-escape-sandbox allow-presentation allow-top-navigation-by-user-activation"
Once removed from the embed code, the download button should function as expected in Chrome.