This outlines the changes being made to Repair operations, and what to communicate to customers.
DoIT Repair is ending in-shop hardware repair. The following is what to expect for both personal and departmental machines.
We provide remote walk-in, phones, chat, and email support. Walk-In will still perform triage and troubleshooting services. If the customer is experiencing software issues that need to be repaired, the machine can be checked into Repair via virtual consult.
If the customer is in need of hardware repairs, direct them to the list of following computer repair vendors:
Graphite*** (Trusted University Partner, Apple)
WILLY Tech Shop