Below is a list of known issues within Blackboard Collaborate Original Experience.
Table of Contents:
macOS users that have upgraded their operating system to Catalina (10.15) are unable to use their webcam in Blackboard Collaborate Original sessions.
After upgrading to macOS Catalina (10.15), users will receive a "No video sources found" error when attempting to use their webcam.
macOS Catalina (10.15)
On October 7th, 2019, Mac OS Catalina (10.15) was released. This release prevents Webcams from working in Collaborate Original (audio will work fine).
The vendor does not recommend upgrading to Catalina for Collaborate Original Mac users. If you have already upgraded to Catalina and require the use of the webcam, your options are:
Some iPadOS users have reported that they are unable to launch Blackboard Collaborate Original sessions.
Actual result: Safari appears on-screen and prompts the user to download the Blackboard Collaborate Launcher application as seen below. The user is unable to continue to their session in the Collaborate app.
Note that the Blackboard Collaborate Launcher is not intended for use on mobile devices.
All websites enabled
All websites disabled
Collaborate Original users unable to upload PowerPoint or PDF files in Collaborate Classic on macOS High Sierra. Users of a computer using macOS High Sierra (version 10.13) will receive the error message Failure calling PPT to process (or a similar message) when attempting to upload a PowerPoint or PDF file into a Collaborate Original session.
The workaround is to export the source file as JPEG images and upload into the session.
It may occur that a non-campus email address is listed for an individual when using the Adding Participants to a Session feature for Blackboard Original via the MyUW portal. The lookup tool references data from HRS that may include other email addresses provided by the individual.
Those affected by this behavior may choose from the following alternative options.