Remote Working and Learning - Tools to Access Campus Resources Remotely

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Technology for learning remotely | Technology for working remotely | Common NetID Questions | WiscVPN Overview | Known Outages

This document points to resources to assist students, faculty and staff in working and learning remotely.

In order to work remotely, you may need some or all of the following:

For questions and technical support, please Get Help from DoIT.


Internet Access

Please work with a local service provider for internet service. Charter Communications, AT&T, AT&T U-Verse, TDS Metrocom, TDS Telecom, or Verizon DSL are potential options. The university does not offer personal high speed internet as a service.

For a list of Internet service providers in Wisconsin, as well as financial resources for obtaining services, please see Remote Working and Learning - Home Internet Guide.


Security while working remotely

When working remotely, safety and security are of the utmost importance. Please be sure to keep your operating system up to date, use Symantec Endpoint Protection software, enable your firewall, use strong passwords, and enable multi-factor authentication. For further details on how to stay safe while working remotely please see this document: How to Stay Safe Online While Accessing Campus Remotely.

Symantec Endpoint Protection

The Office of Cybersecurity recommends downloading our free anti-virus software, Symantec Endpoint Protection.

 Operating System Installation Instructions
 Windows (Vista, 7, 8, 10) Symantec Endpoint Protection (Windows Vista, 7, 8, & 10) - Installation Instructions 
 MacOS (10.8 or higher) Symantec Endpoint Protection 12 (Mac OS X 10.8 / 10.9 / 10.10 / 10.11 / 10.12 / 10.13) - Installation Instructions 


WiscVPN Service

Use WiscVPN - GlobalProtect to create a secure connection between your computer and campus.

 Operating System Install and Connect Troubleshooting
 Windows WiscVPN - Installing and Connecting the GlobalProtect Client (Windows)  WiscVPN - Troubleshooting the PaloAlto GlobalProtect Client (Windows) 
 MacOS WiscVPN - Installing and Connecting the GlobalProtect Client (Mac)  WiscVPN - Troubleshooting the PaloAlto GlobalProtect Client (MacOS) 

Communication and Collaboration Tools

Below is a general overview of the different collaboration tools on campus. For more information on collaborative work/storage options, see: What is the difference between Google docs, Box, OneDrive, and DoIT Shared Drive?. For an overview of communication clients, please see [Link for document 92583 is unavailable at this time.].

  • Cisco - Campus Phone Service

Our campus uses to Cisco VoIP for our phone system. Employees can use the phone system through a physical phone, as well as through software called Jabber. For more on Jabber, please see Cisco VoIP - Jabber for Voice Only Overview and Sign in Information and Cisco VoIP - Jabber Software Installation for Computers.

In the Cisco VoIP - Self Care Portal, you can change your telephone PIN, add/change call forwarding, change voicemail notifications, and more.

Cisco VoIP has a voicemail portal to listen and delete messages, as well as change greetings. To access the voicemail portal, you must either be on UW-Madison campus or using WiscVPN. Voicemail portal access is for individual accounts, not shared office lines. For more information, please see Cisco VoIP - Voicemail Portal Sign in and Overview.

  • Office 365 - Email Access

To access your email, simply point your browser to http://email.wisc.edu. Enter your NetID and password, and you should have full access to your university email account.

DoIT recommends using a Microsoft Outlook client to receive your mail: Office 365 - Set up your mobile device or desktop client


Work-related Software Programs

If you are a faculty or staff member, and you require specific software for working remotely, inquire with your department about purchasing a copy of the software for your home/remote use.

Microsoft Office applications can be downloaded from the Office 365 portal: Office 365 - Download/Install Office 365

Eligible faculty and staff can install the Adobe Creative Cloud suite on their personal devices by following the instructions in: Logging in to Adobe Creative Cloud with Your UW-Madison Account. For questions on eligibility, please refer to Eligibility for Adobe Creative Cloud Licensed By UW System's ETLA.

Other software programs are available through the Campus Software Library, like Matlab, Smart Draw, and more. For information on access to software while working remote, please see Remote Working and Learning - How to Get Software While Remote.


Remote Desktop Access to your Work PC

Certain departments allow remote desktop access so that employees can access their work computer remotely. Access to this service varies by department, operating system, and various other factors.  Contact your local IT support staff for more information about whether this option is available to you and for assistance with setup.

For more questions and technical support, please Get Help from DoIT.

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