MyUW Notifications Overview

MyUW displays targeted and action oriented notifications to users when they log in. Campus units or services that want to take advantage of this capacity can contact the MyUW Service Team to discuss being a notification producer. MyUW notifications are generally not intended to be the sole mechanism of relaying important information. News announcements, email, or notifications in other systems may also play a role.

General Guidelines

  • Notifications need to be targeted to the relevant audience, generally identified as a group in Manifest, the campus grouping and authorization system,, or indicated by a data source flag.
  • Notifications should have a short, action-oriented message that includes a link to the online system for completing the action.
  • The notification should be displayed when the action can be taken and removed once the action has been taken or can no longer be taken.

Types of Notifications

Banner Notification

These are reserved for action-oriented or informational messages of high importance to a targeted audience. Only one banner may be shown to users at a time.  Examples: COVID-19 Vaccinations available on campus. (lLearn More or Make an appointment)

Standard (bell)

This is the most typical notification. Individuals may have more than one at any given point in time. Clicking on the bell displays the active notifications. The bell is accessible across all MyUW frame apps. Examples: Request to complete NSEE survey, availability of WRS benefit statements, City of Madison snow emergency, notice of pending removal of access to particular O365 features
Standard notification example

Within-app message

App-specific messages may best be delivered within the app itself. This segregates app notifications so they don't clutter the general notification feed and are more effectively displayed in-context at point of interaction. Examples: Pre-announcement of upcoming HRS outage
Within app notification example

Within- tile message

We can add a short action message within any MyUW tile. Users can click Ok to continue to the tile's links or they can click Learn More for more information on the related message. Examples: The Blackboard Collaborate Service is ending on June 30, 2021.

Process

Units interested in using MyUW Notifications should contact the DoIT Help Desk. They will direct your inquiry to our service team. We will respond to you directly to discuss your needs and determine the appropriate messaging option. Please reach out to us with as much advance notice as possible.

Consider the following questions when submitting your request:

  • When does it need to go out?
  • How broad is the target audience?
  • Is it closely associated with a particular course/app/system?
  • Is it action-oriented or strictly informational?
  • Is it a repeated or a one-time message?
  • Is it something users must see or act on?

Don't have all the answers yet? It's okay to reach out and let us know you have an upcoming need. 

If you have all the details, you can expedite the turnaround time by including the following details in your request:

  1. Target group(s): The group(s) to whom the notification should be displayed. Ex: Students eligible for NSSE
  2. Short message: The notification to be displayed (140 characters max). Example: “You are eligible to complete the National Survey of Student Engagement”
  3. " Take Action" and/or "Learn More" link: An URL or relative link for action or where to get more information. Example: Take survey https://my.wisc.edu/go/nsse
  4. Start/end date: The date the notification should be added to the portal, and that on which it should be removed, typically during the Tuesday morning maintenance window. Example: Post on Tuesday October 4, 2016. Remove on Tuesday October 25, 2016.
  5. Source: The individual or system from which the notification originated. Example: UW-Madison Academic Planning and Institutional Research
  6. Dismissible? Yes or No: Whether or not the notification can be dismissed by the end user. Example: Yes
  7. For Technologists - Data Source: Notifications have the capability to only be visible to a user when the user has certain data available via a JSON data feed. Example:  A JSON data feed from SIS/CAOS could indicate that a student has an enrollment hold.


More detailed information is available in the MyUW Notifications Guidelines document (https://goo.gl/sYfTNF), including a table summarizing the characteristics of each type of notification.




Keywords:myuw notification notifications announcements messaging alerts   Doc ID:71187
Owner:Laura S.Group:My UW-Madison Portal
Created:2017-03-01 12:08 CDTUpdated:2021-06-09 16:27 CDT
Sites:My UW-Madison Portal, MyUW System Portal
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