1. KB User's Guide - Advanced HTML - Decision Tree
  2. KB Author Training - Body Field - Design (WYSIWYG) Editor Controls for the CLASSIC Editor
  3. KB User's Guide - Documents tab - New Editor - WYSIWYG Editor Icons explained
  4. KB User's Guide - Documents Tab - KB Custom Class Names
  5. KB User's Guide - Documents Tab - Embedding user specific content in KB documents (HTML editor only)
  6. KB User's Guide - Documents Tab - Manually Enterable KB Custom classes