1. KB User's Guide - Documents Tab - KB Custom Class Names
2. KB User's Guide - Advanced HTML - Decision Tree
3. KB User's Guide - Documents tab - New Editor - WYSIWYG Editor Icons explained
4. KB User's Guide - Documents Tab - Manually Enterable KB Custom classes
5. KB Author Training - Body Field - Classic Editor Options: Design (WYSIWYG) or HTML mode
6. KB Author Training - Body Field - Design (WYSIWYG) Editor Controls for the CLASSIC Editor
7. KB User's Guide - Documents Tab - Embedding user specific content in KB documents (HTML editor only)