KB User's Guide - 2018 KB User Group Meeting Recordings

This document contains the presentation recordings from the 2018 KB User Group Meeting.

    What's New in the KB? What's Coming Up?

    Lead by Weizhong Wang

    This presentation covers the back-end improvements made to the KB in the past year as well a road map for future development and design.

    Flash Talk: Cherwell and KB Suggestion Integration to Aid Knowledge-Centered Support

    Lead by Amber Rust (UW-Milwaukee)

    This presentation showcases a custom integration between UW-Milwaukee's ITSM tool (Cherwell) and the KB for the purpose of facilitating Knowledge-Centered Support processes.

    Flash Talk: Twine Gaming Scripts: Exploring the Concept of "Play" in KB Documentation

    Content from Michael Curtin (University of Illinois) - Facilitated by Leah Scheide

    This presentation explores the use of a third-party gaming script engine (Twine) and how it could be used to promote user engagement within the KB.

    Google Analytics: A Case Study

    Led by Teresa Arauco and Leah Scheide

    This presentation discussed an ongoing project to explore and analyze Google Analytics data for the DoIT Help Desk KB, including insights, caveats, and lessons learned.

    Unfortunately, we were unable to successfully capture recordings from breakout sessions and our end-of-day wrap-up/Q & A session.