KB User's Guide - 2017 KB User Group Meeting Recordings

KB Admin Flash Talks

Four of our KB admins gave short presentations describing specific KB-related projects they have worked on in the past year.

Displaying KB Documents in WordPress - Sara Hagen

Connecting an ITSM Tool to Your KB Content - Kevin Boerschinger

Using the KB to Develop a Service Catalog - Jonathan Greene

Using the KB for Service Desk Staff Training - Shawn Lee

Embedding Content in a KB Document - Leah Scheide

This presentation covers different types of external content that can be embedded in a KB document.

API Workshop Part II - Weizhong Wang

This breakout session served as a followup to an earlier API Workshop, and focuses on some specific use cases for the KB API. If you did not attend the initial workshop, you can find the recording here: KB User's Guide - 2017 API Workshop Recording

Chatbot Demonstration - Weizhong Wang

This is a demonstration of an experimental chatbot developed for the KB. It uses natural language processing and the KB's API to communicate with and perform searches for an end user via instant messaging.

Questions / Wrap-Up

This is the final discussion, Q&A, and wrap-up portion of the KB User Group Meeting.