This document contains some strategies for converting Microsoft Word documents into KB documents.
Please know that you may now paste MS Word content and MS Excel content into the KB if you use our New Editor. To access the New Editor, follow the instructions on this document, KB Users Guide - Users Tab - Tester Role. Contact us at email@example.com with any questions or feedback about our New Editor.
Copying and pasting from MS Word to the Classic KB WYSIWYG editor seldom works seamlessly. It often pulls in a lot of extra formatting, including Microsoft-proprietary tags and attributes that could keep your text from displaying correctly in all browsers.
Rather than copying and pasting directly from an MS Word doc into the Classic KB WYSIWYG Design editor, it is recommended that you use one of the following methods to convert the text into HTML.
Text and Code Editing Software: Copy text from MS Word to a text/ code editing software. This will remove most of the MS Word formatting. Next, copy that into KB document Editor and manually recreate the formatting. In this case no HTML is generated. We recommend Notepad ++ for Windows and Text Wrangler for Mac.
Copy MS Word Text into an HTML Cleaner: Paste your MS Word text into an online HTML cleaner such as HTML Tidy. Then, after verifying that the formatting is correct, copy the cleaned content into the KB editor.
Please note that because this is a free tool, there may be character limits set for each paste, and it may append a link back to their site at the bottom of the document (which you can delete upon pasting into the KB). Please also consider that third-party tools such as this may capture or otherwise store your pasted content, so we do not recommend this method for sensitive (i.e. internal) content.