This KB will provide an overview about how to change WiscIT customers' email addresses. Customers may request that email be delivered to a specific email address. Customers can also inquire about an issue with their current email address settings if a customer is encountering WiscIT email communication issues.
In WiscIT, a process runs each evening that checks to see if a user has a business email address and:
- If yes, we set emails to deliver to that address
- If no, we will send to their email addresses on file
If you have access to HRS, go into the Modify a Person module and look up the employee. The business email address is almost always the default email address that will be imported to WiscIT. Be sure that the Business Email address is correct prior to proceeding with submitting a ticket for change.
If the business email address is found to be incorrect, please contact an HR representative and request that the email address be changed. If you have the ability to change the email address in HRS, please confirm the change with the employee and make the change yourself.