UW Digital ID (One-Time Password) - Multi-Factor Authentication Process Overview
Comprehensive overview of Multi-Factor Authentication as a quick reference and catalog of supporting material.
Please Note: Some campuses are using local Multi-Factor authentication to access protected systems and have different processes.
Presently these campuses are:
- UW Eau Claire
- UW Madison
- UW Platteville
- UW River Falls
- UW Stout
Multi-Factor Authentication Process Areas:
- Requesting a One-Time Password Device
- Accessing Protected Systems with Multi-Factor Authentication
- Contingency Access: One-Time Password Device Issues
Requesting a One-Time Password Device:
Core protected system users need to have been assigned a one-time password (OTP) device to access these systems. Listed below are corresponding KB articles relating to the Multi-Factor Authentication request process.
Requesting a One Time Password (OTP) for Authentication
How do I find out who my Local Registration Authority (LRA) is?
Credential / ID Verification Process for a One Time Password (OTP) Request
Smart Phone OTP Application Information
Testing your OTP Key Fob or Smartphone Application
Changing your One Time Password Device from Smart Phone / Hardware Fob to the Alternate Method
Cancelling an Existing Request for a One Time Password (OTP) (for either a fob or smartphone)
Credential / ID Verification and Activate / Assign a REMOTE Customer's One Time Password
Accessing Protected Systems with Multi-Factor Authentication:
Listed below are the corresponding KB articles for accessing a system using Multi-Factor authentication.
Logging in using the Smart Phone One Time Password (OTP) Application
Logging in using a Hardware Key Fob One Time Password (OTP) Device
Changing / Updating Contingency Access Information
Contingency Access: One-Time Password Device Issues
Listed below are the corresponding KB articles relating to a lost, malfunctioning or forgotten Multi-Factor Authentication device.
Requesting a Temporary Static One Time Password for Contingency Access
Process for Replacing Damaged or Malfunctioning Hardware Key Fob One Time Password OTP Device
OTP Device Locked / Disabled
Account Locked Due to Incorrect Contingency Question Answers While Requesting a Temporary Static One Time Password
Lost or Stolen OTP Device
Process when Leaving or Terminating Position with UW - Returning Key Fob or Unassigning Smartphone Application