What is Glacier and how does it impact my department/division?
Glacier is online tax compliance software used by the Service Center to determine how to report and tax income paid to foreign nationals. Once an individual has a Glacier account opened for them by the Service Center, they will receive emails instructing them on how to enter their immigration information into Glacier and where to deliver the Glacier-generated reports and forms along with copies of their immigration documents.
Does individual need a Glacier Account?
All foreign nationals paid through the University of Wisconsin payroll system need a Glacier account so HRS can determine the appropriate tax treatment to apply to wages and stipends. Glacier accounts are required for both nonresident aliens and resident aliens. Permanent U.S. residents (green card holders) may or may not receive a Glacier account depending on when their Permanent Resident status was entered into HRS. Permanent U.S. residents who receive a Glacier account will have only minimal Glacier data entry requirements, after which time their account will be terminated.
How does a foreign national obtain a Glacier account?
When a visa type is entered into HRS for an employee with a paid appointment, a Glacier account will be created for the individual within one week. If there is a valid email address in HRS at the time the Glacier account is created, the individual will receive two emails; one from email@example.com and one from firstname.lastname@example.org. Individuals not receiving the expected emails should check their spam filter. If the emails are not there, contact your Service Center Affinity Group.
How does a visa type get entered into HRS?
- Campuses: During the hire, campuses (other than Madison) must enter a visa type into the foreign national’s HRS record at the following path: Workforce Administration> Personal Information>Citizenship>Identification Data>Visa/Permit Data tab. The effective date should be left at the current date. If the visa type and immigration dates are not known, enter ‘FNL’ as the type and ‘other’ as the purpose.
- Madison: The FNL visa type populates onto the visa screen when the ‘foreign national’ checkbox is selected during the JEMS hiring process. For the remaining population, an FNL type will be manually entered at the OHR payroll office following receipt of a Form W-4 indicating that the individual is not a U.S. citizen. Departments should give all individuals the current version of Form W-4 and make sure they list an email address: https://uwservice.wisc.edu/docs/forms/pay-employee-withholding.pdf
How can I determine whether a foreign national has a visa type in HRS?
Visa information may be viewed at the following path: Workforce Administration> Personal Information>Citizenship>Identification Data>Visa/Permit Data. To request access to that view, please contact your supervisor to request the following role: Visa View Only role. [View Only Access] This role will only be able to view citizenship/passport and visa/permit information.
How do I read the Glacier-related visa information listed in HRS?
- Example of Glacier account indicator in HRS but foreign national's action needed: The record below shows a dummy ‘FNL’ visa type was entered into HRS on 7/11/2016. Select “Include History” and review all rows. If there is only one row (as indicated by “1 of 1” in the example) and it shows a visa type of “FNL” it means the foreign national either:
- did not receive a Glacier account because they do not have a paid position in HRS
- did not complete their Glacier entry by the time the last Glacier/HRS data interface ran (just prior to the first calc of the latest pay period), or
- did not deliver their Glacier Tax Summary Report and supporting immigration documents to their Glacier Responsible Administrator.
- Example of indication that a foreign national has acted in Glacier:
When the Issuing Authority field lists either "Glacier Demographics Interface', ’Temporary Value’ or otherwise includes the word 'Glacier’ this indicates that the individual has entered their immigration information into Glacier and that it has been brought into HRS. However, the absence of this wording does not necessarily mean the individual has not entered some of their information into Glacier.
How do I read the HRS visa page information populated through the HRS/Glacier interface?
- (Visa) Type: individual's immigration status.
- Effective Date: Should reflect date the visa row was added to HRS (not date the status began). Visa rows are in alpha order, scroll through all to find the most recent effective dated row.
- Date of Entry into Country: Should be the date the individual last entered the U.S. following an absence of one year or more (regardless of the visa type in effect at the time of that entry).
- Expiration date: Should be the end date on individual's immigration documents or work authorization (i.e., I-20, DS-2019, I-797, EAD card, PR card, I-94).
- Issuing Authority: If lists 'Glacier Demographics Interface', ‘Temporary Value’ or includes the word ‘Glacier’, indicates the individual entered that visa information into their Glacier account. However, there could be exceptions.
- If an individual’s current visa information is not shown on the individual’s most recent effective dated row, the individual should update Glacier and contact their UW Glacier account administrator.
What if there’s a visa type in HRS, but the individual did not receive a Glacier account?
Have the individual check their spam filter for emails from email@example.com and firstname.lastname@example.org. If the individual is not able to locate these emails, contact the affinity group serving your campus.
What if the individual not receiving a Glacier account is a Permanent U.S. Resident?
If they became a permanent U.S. resident before hire, and the PR visa type exists on the most recent effective-dated visa row, they will not have a Glacier account opened for them. However, if they became a permanent US resident AFTER hire, they should already have received a Glacier account and entered their immigration information into it. Then, once they obtain their permanent U.S. resident status, they should revise Glacier to list that as their current immigration status.
What if the foreign national has a Glacier account but can’t remember how to access it, or doesn’t remember their login and/or password?
They should go to: https://www.online-tax.net/ click ‘Login Now’and then click: ‘Forgot Login.’ When requested, they should enter the email address associated with their Glacier account. If they don’t know what that is, they should try each of their campus and personal email addresses. Once the correct email address is entered, Glacier will send login and password information from email@example.com.
What if the foreign national needs help answering the questions asked in Glacier?
They should contact Glacier’s support team at: firstname.lastname@example.org
Are there ongoing Glacier account requirements?
After an employee, fellow, scholar or trainee (paid through UW-Payroll/HRS) has completed their initial Glacier account entry, they must keep it up-to-date. Information must be updated in the Glacier account and a new Tax Summary Report with supporting documents must be delivered every time any of the following conditions occur:
- Individual completes initial Glacier entry.
- Individual receives ITIN and/or SSN.
- Individual changes or extends their immigration status.
- There’s a change in paid relationships and/or income types. Relationship and income type in Glacier must reflect all paid relationships in current calendar year.
- Fellow/scholar/trainee job codes = non-service fellowship/scholarship income
- Employees (including Research Assistants) = salary/wages/compensation
- Individual who previously accepted tax treaty now declines it.
- Nonresident alien renews tax treaty for new calendar year (must renew annually).
- Change in country or state where individual is living while working for the University. (Individual must also resubmit UW W-4 form: https://uwservice.wisc.edu/docs/forms/pay-employee-withholding.pdf)
- Change in expected date of final departure from the U.S. (with no re-entry for at least 365 days). This impacts eligibility for tax treaties containing a retroactive clause (i.e., students from Germany, nonstudents from India, Luxembourg, Netherlands, United Kingdom).
- Change in number of days present in U.S. during each calendar year. Individuals should update their Glacier account to reflect the number of days they were actually present in the U.S. during each calendar year. However, a new Glacier Tax Summary Report does not need to be delivered to payroll unless the adjustment to U.S. presence impacts the Tax Residency Status and FICA Tax Status as listed on the pre-change and post-change versions of the Tax Summary Report. (see image below).
- If all paid appointments have ended, and the individual will not be paid by or enrolled at any UW school through the end of the next calendar year, they should update Glacier and their UW portal with their permanent email and mailing addresses. They should also contact their UW Glacier account administrator and request their account be terminated. (A new Glacier Tax Summary Report does not need to be delivered in this instance).
- If the foreign national is rehired after their Glacier account has been terminated, they must contact their UW Glacier account administrator immediately to request an account reactivation.
What must a foreign national do when their relationship with University Payroll is ending, and they will not be enrolled or employed through end of NEXT calendar year?
- The foreign national should review their Glacier account information and make all necessary updates.
- The paid relationship and income type, immigration status and immigration expiration date should reflect what was in effect during the individual’s affiliation with the University of Wisconsin.
- The expected date of final U.S. departure, total days of U.S. presence, mailing addresses, and email contact information should be updated to reflect the individual’s current information.
- Update the contact information in their campus portal. This is essential for delivery of wage, tax, treaty and fellowship statements at annual income tax filing time.
- Send an email to their UW Glacier account administrator advising them of:
- Their final date of employment with the University of Wisconsin
- The date they left, or will leave, the U.S. (with no plans to return for at least 365 days)
- The total number of days they will be present in the U.S. during the current calendar year (itemizing by immigration status if they'll be present under more than one status during the year)
- Approximate future date the foreign national anticipates he/she may return to employment at any UW school, if applicable
- Approximate future date the foreign national anticipates he/she may enroll at any UW school, if applicable
- If the foreign national has ended all paid relationships and indicated he/she will not return to the UW for at least one year, the UW Glacier administrator will terminate the individual’s Glacier account.
- If the foreign national is rehired after their Glacier account has been terminated, they must contact their UW Glacier Responsible Administrator as soon as possible, to make certain the Glacier account is reactivated.
- If the individual is not able to contact their Glacier account administrator, they should contact the affinity group serving their campus: Document 39058 is unavailable at this time.