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UWSS Support - Get help from the UWSS Service Operations Support Team

GENERAL DESCRIPTION:

The UW Shared Services - Operations Support team provides support to HR staff and employees for all UW institutions. Operations Support teams typically work directly with UW HR professionals (tier 1 support) that are utilizing the Human Resource System (HRS) for their work. We provide support via phone, email, web form, and a live chat services. Current employees should direct any question to their own divisional or departmental HR staff. Former employees should also contact their former departments if at all possible and depending on the situation.


Contact UW Shared Services - Service Operations Support via the telephone, email, chat, or our Web Form

Support by Phone

Support by telephone is available from 7:45 a.m. - 4:30 p.m., Monday through Friday.

The UW Shared Services Support Team can help with many common questions with the Human Resource System (HRS) or self service questions about the my.Wisconsin.edu portal over the phone.

Phone support: (888) 298-0141 (toll free) or (608) 262-0600


Support via Email

Support staff is available for email support from 7:45 a.m. - 4:30 p.m., Monday through Friday. Emails are typically responded to within 2 hours.  If you have an urgent issue, please call the UWSS - Service Operations Support Team.

*** Note: We ask that you check all email attachments to be sure that you are not sending restricted information to the UW Shared Services - Service Operations. ***

Email Operations Support - serviceoperations@uwss.wisconsin.edu

Support via Web Form

You can fill out a request via our online web form 24x7 and our support team will respond between 7:45 a.m. - 4:30 p.m., Monday through Friday.


UW Shared Services Customer Survey

We value your feedback! Please take our customer survey anytime.

Take our survey!



ADDITIONAL RESOURCES

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Keywords:help troubleshooting livechat chat call email webforms web form affinity group contact support AG live hrs support AG, Affinity Group   Doc ID:17960
Owner:Tim M.Group:Human Resource System (HRS)
Created:2011-04-11 19:00 CDTUpdated:2020-06-18 15:14 CDT
Sites:Human Resource System (HRS)
Feedback:  4   11