Learn@UW/D2L - Problem Copying, Exporting, or Importing Course Files

Sometimes course files fail to copy when using Copy Components, Export Components, Import Components, or Bulk Course Export.

The cause of the problem is usually one of the following:

  • The inherent limit of 256 characters in the course path of any file is exceeded.  Nested folders with long names can result in overall path names that are too long.
  • One or more file or folder names contain invalid characters.
In either case, the process will fail with no error message to help identify the problem or the file(s)/folder(s) whose path(s) are too long or contain invalid characters.

To troubleshoot, it may be necessary to compare the files in the source course and the target course to identify the file where the process became blocked.  Rename files and/or folders in the source course and attempt to copy the remaining files again.

As a best practice, file and folder names should be kept short and not include special characters that can be a problem. Refer to Learn@UW - Special Characters in File and Folder Names.

See Also:

Keywords:brightspace learn@uw learnuw d2l desire2learn problem path length limit invalid character export import copy component bulk course   Doc ID:37816
Owner:Rhianna C.Group:Learn@UW Utility
Created:2014-02-20 14:41 CDTUpdated:2020-01-30 14:03 CDT
Sites:DoIT Tech Store, Learn@UW Utility
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